🇦🇺 Australia

• Express Shipping (1–4 Business Days):Free Shipping for orders over $99 AUD.For orders under $99AUD, a flat rate of $7.99 AUD applies.Shipped via Australia Post.

🌍 International
(UK, EU, North America, Asia, Middle East, Oceania & Rest of World)

• International Shipping (6–27 Business Days):Free Shipping for orders over $299 USD.For orders under $299, a flat rate of $30 USD applies.Shipped via Australia Post or major international couriers.
• Please Note: Delivery times are estimates and may vary depending on your location or during peak seasons.

• Orders are shipped Monday to Friday from our Melbourne warehouse.
• Orders confirmed before 2-3PM AEST are dispatched the same day.
• Please allow additional processing time during promotional periods.
• If your order includes pre-order items, in-stock products will ship first, and pre-orders will be sent separately once available.

• Yes, international shipping is available to all countries listed at checkout.
• Duties and taxes are calculated at checkout and are the responsibility of the customer.

• “Pre-order” refers to items currently en route to our warehouse and not yet available for dispatch.
• You can reserve your item now, and we will ship it as soon as it arrives.
• If your order includes both in-stock and pre-order items, the in-stock portion will ship first.

We offer a simple and worry-free return process.
1. Initiate
Simply email your Order Number and a photo of the item to support@auluna.com to start your request.
2. Receive Your Label
To ensure the best experience, we cover return shipping costs for Australian orders. We will email you a pre-paid return shipping label.
3. Ship
Print the label, attach it to your package, and send it back to our Melbourne Service Centre.
(No printer? No problem. Simply show the barcode on the label at any Australia Post outlet, and they will print it for you for free.)

• Return Window: Returns are accepted within 90 days of receiving your order.
• Refund Timeline: Once our studio receives the returned item, the refund will be processed back to your original payment method within 14 days.

• Australia: Free Returns. We cover the cost and provide a pre-paid shipping label.
• International: Customers are responsible for shipping costs (unless the item is faulty).
• For assistance, please contact support@auluna.com.

• All jewellery includes a 2-year warranty from the date of purchase, covering:Broken claspsLoose settingsFaulty links
• Not covered: discoloration or loss of shine from chemical exposure, oxidation due to personal skin pH, accidental damage, misuse, or normal wear and tear.

• We offer a free replacement or a full refund. We are sincerely sorry for the inconvenience.
• Simply email your Order Number and a photo of the issue to support@auluna.com. Our team will prioritize your request and resolve it for you immediately.

Once your order ships, you will receive a confirmation email with a tracking link.

• Note: If the tracking information hasn't updated after a few days, please email support@auluna.com. We will look into it and resolve it for you immediately.

• If your order hasn't shipped yet: We will do our best to make the change for you! Please contact us immediately via our online chat or email support@auluna.com.
• If your order has already shipped: We are unable to make changes on our end. However, you may be able to update the address directly via the courier's website using the "Redirect" option on your tracking link.

We process orders quickly to get your items to you as soon as possible.

• If you need to cancel: Please contact our Online Chat or email support@auluna.com immediately. We will try our best to catch it before it ships.
• If the order has already been processed or shipped: We cannot cancel it. However, don't worry—you can simply return it for a full refund after it arrives using our 90-day return policy.

• Base metals: Recycled brass, sterling silver, and solid gold.
• Techniques: PVD (Physical Vapour Deposition) gold plating + traditional handcraft finishing.
• Gemstones (partial list): Freshwater pearls, clear quartz, rose quartz, amethyst, lapis lazuli, aventurine, obsidian, tiger’s eye, topaz, moonstone, agate, malachite, tourmaline, garnet, carnelian, turquoise, mother-of-pearl, and shell pearls.
• All gemstones are carefully selected and intricately set by hand.

• Yes, all jewellery is nickel-free and lead-free, making it safe for even the most sensitive skin.

• Designed, developed, and prototyped in our Australian and French ateliers.
• Assembled and finished by master artisans in India and China.
• We maintain long-term global collaborations adhering to ethical manufacturing, safe working conditions, and responsible sourcing.

• Yes, we provide bespoke fine jewellery services:

Metal upgrades (18K / 20K gold, platinum)

Rare gemstone settings (diamond, ruby, sapphire, emerald, natural fancy diamonds such as pink and yellow, alexandrite, Paraíba tourmaline, pigeon blood ruby, royal blue sapphire, tanzanite, tsavorite, spinel, and more)

Design refinements

• For custom inquiries, contact support@auluna.com for your personalised consultation.
• [Click here to learn more] (link to offline custom page).

• Store in a dry place away from direct sunlight. Avoid contact with perfumes, lotions, or harsh chemicals.
• After wearing, gently wipe with a soft cloth to remove residue and restore shine.
• For more information, please visit our Care Guide.

• We accept all major credit and debit cards, as well as PayPal, Shop Pay, Google Pay, and Afterpay.

• Yes, available for Australian customers, allowing four interest-free installments at checkout.

• Only one discount code may be used per order.
• Discount codes cannot be combined with other promotions, gift cards, or already discounted items, and do not apply to sets or bundles with existing discounts.