Australia:

• Express Shipping (1–4 business days): Free shipping for orders over AUD 119; AUD 10 flat rate for orders below. Shipped via Australia Post.

United Kingdom, European Union, North America, Asia, Middle East, Oceania, and other countries (excluding remote regions not covered by standard courier services):

• Express Shipping (6–27 business days): Free shipping for orders over USD 299; USD 30 flat rate for orders below. Shipped via Australia Post or other international courier services.

Note:📦 Delivery times are estimated and may vary depending on your location or peak seasons.

• Orders are shipped Monday to Friday from our Melbourne warehouse.
• Orders confirmed before 1 PM AEST are dispatched the same day.
• Please allow additional processing time during promotional periods.
• If your order includes pre-order items, in-stock products will ship first, and pre-orders will be sent separately once available.

• Yes, international shipping is available to all countries listed at checkout.
• Duties and taxes are calculated at checkout and are the responsibility of the customer.

• “Pre-order” refers to items currently en route to our warehouse and not yet available for dispatch.
• You can reserve your item now, and we will ship it as soon as it arrives.
• If your order includes both in-stock and pre-order items, the in-stock portion will ship first.

• Please use our online returns portal to submit your request and return your item.
• Returns are accepted within 30 days of receiving your order.
• Refunds are processed within 14 days of receiving the returned item (or valid proof of shipment).

• This guide applies to purchases made at AULUNA physical stores; online purchases must follow the online return process.
• Items may be returned within 30 days of purchase (subject to policy conditions).
• Bring your proof of purchase with the order number to any AULUNA store, or contact our customer service team for assistance with online returns.

• Australia: Free returns.
• International orders: The customer is responsible for return shipping costs unless the item is faulty or incorrect.
• For assistance, please contact support@auluna.com.

• All jewellery includes a 1-year warranty from the date of purchase, covering:Broken claspsLoose settingsFaulty links
• Not covered: discoloration or loss of shine from chemical exposure, oxidation due to personal skin pH, accidental damage, misuse, or normal wear and tear.

• We’re sorry for the inconvenience. Please email your order number and photos to support@auluna.com.Our team will assist you promptly with the next steps for a refund or replacement.

• Once shipped, you’ll receive a confirmation email with a tracking link.
• If tracking hasn’t updated after a few days, please contact our customer service team for assistance.

• If your order hasn’t shipped yet, we’ll do our best to update it before dispatch. Please contact support@auluna.com as soon as possible.
• Once shipped, any changes must be arranged directly with the courier.

• Please contact us as soon as possible if you wish to cancel your order.
• Orders that have entered processing or been shipped cannot be canceled.
• You may still request a return or exchange after receiving your order according to our standard policy.

• Base metals: Recycled brass, sterling silver, and solid gold.
• Techniques: PVD (Physical Vapour Deposition) gold plating + traditional handcraft finishing.
• Gemstones (partial list): Freshwater pearls, clear quartz, rose quartz, amethyst, lapis lazuli, aventurine, obsidian, tiger’s eye, topaz, moonstone, agate, malachite, tourmaline, garnet, carnelian, turquoise, mother-of-pearl, and shell pearls.
• All gemstones are carefully selected and intricately set by hand.

• Yes, all jewellery is nickel-free and lead-free, making it safe for even the most sensitive skin.

• Designed, developed, and prototyped in our Australian and French ateliers.
• Assembled and finished by master artisans in India and China.
• We maintain long-term global collaborations adhering to ethical manufacturing, safe working conditions, and responsible sourcing.

• Yes, we provide bespoke fine jewellery services:

Metal upgrades (18K / 20K gold, platinum)

Rare gemstone settings (diamond, ruby, sapphire, emerald, natural fancy diamonds such as pink and yellow, alexandrite, Paraíba tourmaline, pigeon blood ruby, royal blue sapphire, tanzanite, tsavorite, spinel, and more)

Design refinements

• For custom inquiries, contact support@auluna.com for your personalised consultation.
• [Click here to learn more] (link to offline custom page).

• Store in a dry place away from direct sunlight. Avoid contact with perfumes, lotions, or harsh chemicals.
• After wearing, gently wipe with a soft cloth to remove residue and restore shine.
• For more information, please visit our Care Guide.

• We accept all major credit and debit cards, as well as PayPal, Shop Pay, Google Pay, and Afterpay.

• Yes, available for Australian customers, allowing four interest-free installments at checkout.

• Only one discount code may be used per order.
• Discount codes cannot be combined with other promotions, gift cards, or already discounted items, and do not apply to sets or bundles with existing discounts.