Politique de remboursement

The Auluna Promise

We believe jewelry is more than just an adornment; it is an extension of your emotion and story. We hope every Auluna piece resonates deeply with you.

However, if a piece doesn't quite touch your heart, rest assured. As a design brand rooted in Melbourne, we are here to provide a seamless, warm, and worry-free experience.

🛡️ The 90-Day Peace of Mind Promise

We want you to shop with absolute confidence and try your pieces in the comfort of your own home.

  • Return Window: We accept returns within 90 days of receiving your order.

  • Refund Timeline: Once our Melbourne Studio receives your returned item, your refund will be processed back to your original payment method within 14 days.

📦 How do I make a return?

We keep it simple—no hassle, no complicated forms.

  1. Initiate: Simply email your Order Number and a photo of the item to support@auluna.com to start your request.

  2. Ship: Follow the instructions to send the item back to our Melbourne Service Centre.

    • Within Australia: We offer FREE Returns (we cover the shipping).

    • International Orders: Customers are responsible for return shipping costs unless the item is defective or incorrect.

✨ The 2-Year Craftsmanship Warranty

Every Auluna piece embodies our confidence in our craftsmanship. We are proud to offer a 2-Year Warranty from the date of purchase.

What We Cover (Our Responsibility):

  • Functional failure or breakage of clasps.

  • Loose gemstone or pearl settings.

  • Faulty links or chain craftsmanship.

Care & Wear (Not Covered):

  • Jewelry holds memories, and time leaves its mark. The warranty does not cover: Tarnish or loss of luster due to exposure to chemicals (perfumes, lotions, etc.), oxidation caused by individual skin pH levels, accidental damage, misuse, or normal wear and tear.

💬 Received a faulty or incorrect item?

We are deeply sorry for the inconvenience. This is on us, and we will prioritize resolving it for you.

  • Simply email your Order Number and a photo to support@auluna.com.

  • Our team will arrange a full refund or a free replacement for you immediately.

Need more help? Please feel free to reach out. We are always here for you.

AULUNA PTY LTD ABN 22 674 660 621