Custom Design for Premium Gemstones

Auluna provides a comprehensive warranty covering normal wear, with an option to extend at an additional cost. (Click to View Details)

All jewellery is crafted from premium materials and adheres to high standards of workmanship, guaranteeing authenticity through official channels. (Click to View Details)

Each piece is custom-made and non-returnable upon client acceptance and signature. (Click to View Details)

Clients may request return or repair within seven days of receipt in cases of material or workmanship defects. (Click to View Details)

From design confirmation and payment receipt, the process typically takes 30 business days. In the event of delays due to unforeseen circumstances, clients are promptly informed, with compensation offered. (Click to View Details)

Auluna provides updates at key stages, including design confirmation, material selection, and near-final stages, allowing clients to stay informed. (Click to View Details)

Once the design and materials are confirmed, modifications are not accepted during production. Adjustments will only be made if necessary with a supplementary agreement. (Click to View Details)

Auluna follows the approved design precisely. If discrepancies arise, clients may opt for a remake or refund. (Click to View Details)

If a material shortage occurs, Auluna will promptly communicate options for a suitable substitute with the client's approval. (Click to View Details)

During the design phase, clients receive an initial sketch or 3D render and are required to sign off, ensuring alignment with expectations. (Click to View Details)

Clients may provide feedback at key production stages, limited to suggestions that do not affect the integrity of craftsmanship or structure. (Click to View Details)

In case of delays due to uncontrollable circumstances, Auluna offers compensatory options, such as discounts or vouchers, to ensure client satisfaction. (Click to View Details)

Every piece undergoes rigorous inspection before delivery, ensuring high standards in material and craftsmanship. (Click to View Details)

Upon receipt, clients are advised to inspect their jewellery and confirm acceptance within seven days. Any issues should be promptly reported to Auluna’s support team. (Click to View Details)

Auluna provides high-resolution images of each bespoke piece, which clients may request at any time. (Click to View Details)

A fee (5%-10% of total cost) is due upon signing the initial agreement. This amount will be deducted from the final total; however, it is non-refundable if the client does not proceed. (Click to View Details)

Upon signing the customisation agreement, clients pay a deposit (20% of the total). (Click to View Details)

A 50% progress payment is due once the design is confirmed and the contract is signed. (Click to View Details)

The final payment is due prior to delivery, ensuring all contractual costs are settled before completion. (Click to View Details)

Auluna’s bespoke jewellery service combines international certification, expert craftsmanship, and transparent pricing to offer clients a unique jewellery experience. Each custom piece is not only a work of art but also a vessel for personal sentiment and story